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Our premises are purpose built with extensive and accessible car park, disabled toilet, wheelchair access ramp and baby changing and feeding areas. We aim to provide a high standard of general practice, keeping up to date with modern technology yet preserving the traditional values of family medicine.
Role of reception
The receptionist is a good place to start when you want help. Not only do they know what's available at the practice, they often have a great deal of knowledge about health services in your local area. Because a GP receptionist is a patient's first point of contact his/her behaviour and attitude set the tone for the patient's entire health care experience. For this reason, a GP receptionist's most important function is to ensure that the patient's experience is a positive one and that all patients are treated with dignity and respect. One of the most common complaints about receptionists is that they're obstructive and don't want anyone to get past them. It's unfortunate this is how they're perceived, because generally it couldn't be further from the truth. The main role of reception staff is helping you to get the help you need and they will always offer all the options available to help each patient. They may ask you some questions which will help guide you in the right direction or to identify the best option to suit your needs.
When should a patient see a nurse?
Nurse Consultants based at our practice treat patients for a wide range of common conditions which include minor injuries, acute illnesses, travel vaccinations, immunisations and they are qualified to prescribe from a range of medicines and refer patients to hospital departments. Our practice nurse is also trained to run routine clinics for certain conditions, such as diabetes, asthma and heart disease. Our reception staff will be able to advise whether a nurse appointment is appropriate.
Nursing care at home
We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on co-
GP Training & Medical Students
Who has access to patient information
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-
Policy on violent or abusive patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Change of patient's personal details
If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.
How can patients have their say?
Shifa Surgery are keen to recruit patients to our Patient Group (PPG). The group is made up of ‘patient volunteers’ with a range of experience which we can draw upon to help improve services and patient experience so that you as patients get the most from our Surgery. If you would like to join the patient group please contact the Practice.>
The average pay for GPs working in Shifa Surgery in the last financial year was £40,749 before tax and NI. This calculation is for 1 full-time GP and 4 Locums who have worked in the practice for more than 6 months.
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please write to the Practice Manager outlining your concerns. A full investigation will take place and we will respond in writing within 14 days. To Complaints Manager
Shifa Surgery, Bangor Street Heath Centre, Bangor Street, Blackburn, BB1 6DY