If you require an urgent medical appointment, we advise you ring the surgery between the hours of 08:00 - 10:00 am.

Our staff are trained care navigators who will help you seek medical advice with the correct Health Care Professional. Please be prepared to give some information and help the care navigators so they can help you.

We appreciate it is not always possible to ring between the hours, however, we have an on-call clinician each day who will provide medical advice if your symptoms are urgent.  On-call clinicians are available Monday – Friday, from 8am until 6:30pm.  We also offer online triage.  Please see online triage on our website to provide details of your symptoms and a member of the practice will contact you to arrange an appointment or provide the necessary advice. 

Alternatively, you can phone NHS Direct on 111 or visit their website on www.111.nhs.uk.  NHS Direct offers free expert health information and advice 24 hours a day.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647.  

If you are housebound, please phone surgery before 12:00pm to arrange a home visit. Please be prepared to tell the receptionist about your condition so we can appropriately arrange the visits.

The doctor or clinical practitioner will want to speak with you first to see the best cause of action. Home visits are normally carried out after morning surgeries, by a clinician from the surgery or if appropriate, your case may be referred to the Acute Visiting Service where a clinician outside our Practice will come to do the visit.

After 12:00pm requests for home visits will still be taken and assessed but may not be visited on the same day.

Due to the number of tests requested each day, it is impossible to get in touch with every patient, therefore, we would not ring patients back if the results have returned and actioned as normal by the clinician.

If you would like to know your results, please telephone the main switchboard after 1pm.  You could also sign up to our online services where you would be able to access your Health records.

Sometimes, we cannot give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, the clinician will ring you or reception will ring you to offer you an appointment based on the clinician’s advice.

We will only give results to the person who has had the test unless there is clear consent to disclose to a family member or carer.

On average, please allow 3-5 working days for your test results to come back from the hospital unless your doctor has advised otherwise.

Please see below for average radiology result waiting times.

XRAY:  MSK - 7 TO 10 Days

XRAY:  Chest - 7 TO 10 Days

CT: 5 Weeks

MRI: 7 Wekks

Please note, results coming from other areas do take longer to be received as they are out of our scope meaning we do not share the same digital system and software.